SABHRS HR Troubleshooting

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HR > SABHRS > Tips & Troubleshooting

This page addresses some of the most frequently encountered SABHRS HR system issues. Contact State HR Help for system issues or questions.

What Operating System do I need to use SABHRS HR?

Operating System Version(s)
Apple iOS 8.0, 9.0, or 10
Google Android 5.0, 6.0, or 7
Microsoft Windows (32-bit) 7, 8, 8.1, or 10
Microsoft Windows (64-bit) 8.1 , 8, 7, 2012 R2, 2012, 10

If your computer uses an operating system not included in the table above, you may encounter problems using SABHRS HR.  Contact your supervisor/agency IT department as an upgrade to your computer may be required to use SABHRS HR..

What browser do I need to use SABHRS HR?

Browser Version(s)
Internet Explorer 11
Microsoft Edge 25.10586, 39.14986
Safari (for Mac) 8 or 9
Safari (for IOS) 8.0.2, 9 or 10
Firefox 38, 42, 52, or 53
Google Chrome (Windows) 43 or 58
Google Chrome (Android) 5, 6, or 7

Ability to utilize Classic SABHRS HR pages on a mobile device still depends on how the device handles the web version of SABHRS HR.  SABHRS HR staff only support Microsoft Internet Explorer.  Other browsers may work with SABHRS HR and your agency IT may provide support for other browsers.

If you are using a browser not listed above, please contact your agency IT department to update your browser, as you may encounter problems using SABHRS HR with an old, unsupported browser.

If you have a compatible browser and operating system, yet continue having issues viewing SABHRS HR, try one of the following solutions:

  1. Clear all Browser cache.
  2. Only use one browser window or tab with PeopleSoft.
  3. If you need multiple SABHRS HR windows open at the same time, you must open multiple Internet Explorer windows under different sessions (File > New Session) allowing more than one instance of SABHRS HR to run more smoothly and independent of each other.


Who do I contact if I cannot log in to sabhrs hr or Employee Self-Service?

Your user name and password is the same as the password to log into the State network (same one you use for Outlook).  If you have been able to log in before but now don't have access, you need to contact your Agency IT Help Desk to reset your password(s).  If you are a new employee to the agency and do not have access yet, contact your Agency HR Department who can check on the status of your security set-up. 

How do I consent to receive my W-2 form online through SABHRS?

Follow this link to read the full disclosure notice and for complete instructions. Please note, employees consenting to receive the W-2 electronically will not receive a paper copy in the mail.

How do I enable the employee self-service one-stop-pagelet?

The Employee Self-service one-stop pagelet is an optional window that is accessible immediately upon log-in to SABHRS (no more clicking through all of the self-service menus to get where you need to go). Follow these simple steps to enable the pagelet. No need to repeat - once enabled, it will appear on the screen at each log-in!

How do I clear my internet history (cache) in Internet Explorer?

  1. From Internet Explorer, go to Tools > Internet Options.
  2. Under Browsing History select 'Delete' and Click OK.
  3. Ensure all boxes except the top box (labeled 'Preserve Favorites website data') are checked.
  4. Click the Delete button.
  5. Close and re-open a new Internet Explorer browser session.

CLICK HERE for detailed, step-by-step screenshots.

I'm having trouble viewing my PDF paycheck.

If you are having trouble viewing your PDF paycheck in Employee Self Service we have a few tips for you. Please click CLICK HERE for steps to troubleshooting the PDF paycheck.

Can I print from SABHRS HR?

Generally, pages in SABHRS HR are not formatted for printing as the database is meant to be viewed online rather than in paper form.

Click CLICK HERE for some printing tips.